Updated 21 January 2021
The inspection
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
Inspection team
The inspection was conducted by one inspector.
Service and service type
Qualitcare Portsmouth is a domiciliary care agency providing personal care and nursing care to people living in their own homes. The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.
Notice of inspection
We gave the service two days’ notice of the inspection site visit. This was because it is a small service and we needed to be sure that key staff would be available in the office to support the inspection.
Inspection site visit activity started on 9 August 2019 and ended on 15 August 2019. We visited the office location on 9 August 2019.
What we did before the inspection
We reviewed information we held about the service, including notifications. Notifications are information about specific important events the service is legally required to send to us. We also considered information the provider sent us in the Provider Information Return. This is information we require providers to send us at least once a year to give some key information about the service, what the service does well and improvements they plan to make.
During the inspection
We spoke with four people who used the service and five relatives about their experience of the care provided. We spoke with the registered manager, the home care manager, the shift coordinator, the field supervisor, a nurse and five care workers.
We reviewed a range of records. This included five people’s care records and medication records. We looked at four staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were also reviewed.
After the inspection
We continued to seek clarification from the provider to validate evidence found. We also reviewed a copy of the provider’s action plan which they produced following the inspection.