We carried out a review of the data available to us about Chaddesley Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Chaddesley Surgery, you can give feedback on this service.
We carried out an announced comprehensive inspection at Chaddesley Surgery on 11 March 2019 as part of our inspection programme. The practice was previously inspected in December 2014 and rated good.
We based our judgement of the quality of care at this service on a combination of:
•what we found when we inspected
•information from our ongoing monitoring of data about services and
•information from the provider, patients, the public and other organisations.
We rated the practice as outstanding for providing caring services:
We received 77 comment cards from the CQC which were all very positive about the practice.
The results from the national patient survey were all well above the CCG and national average. The practice was ranked 3rd out of 65 practice in Worcestershire for the percentage of people who had a good experience making their last appointment and 2nd place for the percentage of people who were happy with the appointment times available. Overall they were ranked 9th out 65 practices in Worcestershire.
The practice dedicated their own time to running the dementia café and supporting patients and carers.
We have rated this practice as good overall and good for all population groups:
We found that:
•The practice provided care in a way that kept patients safe and protected them from avoidable harm.
•Patients received effective care and treatment that met their needs.
•Staff dealt with patients with kindness and respect and involved them in decisions about their care.
•The feedback we received from the care home was very positive about the practice.
•The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
•The practice had a focus on learning and improvement.
•The way the practice was led and managed promoted the delivery of high-quality, person-centre care.
We found one area of outstanding practice:
•The practice was actively involved with the Dementia café in Chaddesley Corbett and volunteered their time to this.
However, there was also an area of practice where the provider needs to make improvements.
The provider should:
Details of our findings and the evidence supporting our ratings are set out in the evidence tables.
Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care
We carried out an announced comprehensive inspection of this practice on 4 December 2014. Overall the practice is rated as good.
We found the practice to be good for providing safe, effective, caring and responsive services and for being well-led. We found the practice provided good care to older people, people with long term conditions, families, children and young people, the working age population and those recently retired. We found the practice provided good care to patients in vulnerable circumstances and to patients experiencing poor mental health.
Our key findings were as follows:
We saw the following outstanding practice :
Chief Inspector of General Practice