Wickham Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. For instance, the provider implemented the Gold Standard Framework, ensuring people were routinely reviewed and evaluated as part of this approach. Staff engaged with national priorities and initiatives aimed at enhancing population health, placing particular emphasis on people at greater risk for cardiovascular issues. Leaders drove efforts to exceed internal targets and invested in a digital solution to review all relevant records. For 2024-2025 data, the service improved its reviewed percentage of 64% to 74%, reflecting better outcomes and more comprehensive reviews for their service population.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service met national targets for the uptake of childhood immunisations. For example, 97.5% of children over the age of 2 registered at the service had received their booster immunisation for pneumococcal infection, compared to the national average of 95%. The provider's cervical screening rate was 80.4%, just above the expected 80%.

The service used a Liver FibroScan machine to provide immediate, non-invasive liver assessments onsite, eliminating the need for hospital referrals and reducing travel for people, especially in rural areas. This streamlined service improved early detection and management of liver disease risks, supported NHS goals for preventative care, and integrated smoothly with existing workflows to ensure prompt reporting and continuity. Between May 2026 and April 2026, 264 people were scanned at the service, with wait times for such a scan being less than a week from point of referral, compared to 18 weeks for a scan to be done at a local hospital.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.