Wickham Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The service had arrangements to promote people’s privacy. For example, there was a confidential room for people who needed it. The service performed better than both local and national averages in the results of the 2025 National GP Patient Survey. This showed people felt listened to and felt they were treated with kindness. For example, 95% of respondents to the survey felt the healthcare professional at their last appointment was good at treating them with care and concern, compared to a local average of 61% and a national average of 86%. This was mirrored in feedback from people we spoke with and received during our assessment who described staff as “excellent”, “helpful” and “very caring”. The patient participation group (PPG) conducted ‘secret shopper’ observations in various areas, such as reception and with the community driver, noting staff interactions with people were polite and positive. People consistently described staff as caring and respectful, which helped them feel listened to and supported.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.