Updated 1 September 2016
Letter from the Chief Inspector of General Practice
When we visited Pewsey Surgery on 3 December 2015 to carry out a comprehensive inspection, we found the practice was not compliant with the regulation relating to good governance. Overall the practice was rated as requires improvement.
We found the practice required improvement for the provision of safe services because management systems to identify, assess and manage environmental risks to patients were weak. For example they did not have a health and safety policy.
We found the practice required improvement for the provision of services responsive to people’s needs because patient feedback about the availability of appointments was not always positive and although the practice had taken action to address this it was too early to tell whether the action identified had made a difference.
Following the inspection the provider sent us an action plan that set out the changes they would make and subsequently supplied information to confirm they had completed the actions.
This focused inspection was undertaken to ensure that the practice was meeting the regulation previously breached. For this reason we have only rated the location for the key questions to which this related. This report should be read in conjunction with the full inspection report of January 2016.
We found the practice had made improvements since our last inspection. The information we received enabled us to find the practice was meeting the regulation that it had previously breached.
Specifically Pewsey Surgery:
- Had an up-to-date health and safety policy and a range of risk assessments in place to monitor safety of the premises, such as a fire risk assessment.
- The latest NHS GP survey shows that patient satisfaction with how they could access care and treatment was comparable to the national average.
The areas where the provider should make improvement are:
- The practice should continue to monitor the ability of its patients being able to access appointments in a timely fashion.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice