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Wheatfield Surgery Requires improvement

We are carrying out a review of quality at Wheatfield Surgery. We will publish a report when our review is complete. Find out more about our inspection reports.

Reports


Inspection carried out on 07 Aug 2019

During a routine inspection

We carried out an announced comprehensive inspection at Wheatfield Road Surgery on 07 August 2019. We carried out an inspection of this service following our annual review of the information available to us including information provided by the practice. Our review indicated that there may have been a significant change to the quality of care provided since the last inspection.

At the last inspection in March 2016 we rated the practice as good overall.

Our judgement of the quality of care at this service is based on a combination of what we found when we inspected, information from our ongoing monitoring of data about services and information from the provider, patients, the public and other organisations.

The practice is rated as requires improvement overall.

We rated the practice as requires improvement for providing safe services because:

  • The system to manage medicines that required additional monitoring was ineffective and blood testing was not completed within the recommended timeframes.
  • The practice had a process in place to manage safety alerts however, we saw evidence of one alert that had not been acted on. Shortly following the inspection, we received evidence that the process had been reviewed.
  • Clinical staff were not all trained to the appropriate level in adult or children’s safeguarding. However, staff were able to explain their role in safeguarding including how to recognise abuse and how to escalate concerns
  • The practice had completed a legionella risk assessment however, remedial actions that had been identified to mitigate the risk of legionella had not been completed.
  • Patient Group Directions that ensure vaccinations are given appropriately by the nursing team had not been signed by the necessary clinical staff.

We rated the practice as requires improvement for providing effective services because:

  • Exception reporting was high in some areas, particularly within long term conditions. The practice was not pro-active in following up these patients.
  • Child immunisation rates were lower than WHO targets of 90%
  • There were gaps in the training of some staff members.

We rated the practice as good for providing caring services because:

  • Patients told us they were treated with kindness and compassion.
  • The practice had identified 1.5% of their practice population as carers and had appropriate resources in place to support carers.

We rated the practice as requires improvement for providing responsive services because:

  • GP patient survey results for responsive indicators were below the local and national averages however, the practice had completed a patient satisfaction project and recently restructured their appointment system.
  • Patients told us that there was difficulty accessing the practice via the telephone. The practice was in the process of creating an action plan to address this concern.
  • Complaints were managed in an effective and timely manner however; response letters did not always contain information of how to escalate concerns to the parliamentary and health service ombudsman.

We rated the practice as requires improvement for providing well led services because:

  • The practice had not identified that medicines that requires monitoring were not appropriately managed despite using a monthly reporting tool.
  • The practice did not have full oversight of actions that needed completing following risk assessments.

The areas where the provider should make improvements are:

  • Continue to review the dressings and single-use equipment that is stored in GP consultation rooms to ensure this remains in-date.

The areas where the provider must make improvements as they are in breach of regulation are:

  • Ensure care and treatment is provided in a safe way to patients.


Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BS BM BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection carried out on 16 February 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Wheatfield Surgery on 16 February 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the Duty of Candour.

We saw one area of outstanding practice:

  • The practice identified patients who were also carers and placed an alert on the electronic patient record. A member of the reception team was the carers’ lead. There was a carers’ corner in the waiting area where written information was available to direct carers to the various avenues of support available to them. This area was surrounded by a partition which provided privacy for patients if they needed to access the information or complete any forms.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice