Warmdene Surgery

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• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity.

National GP Patient Survey (2026) data reflected people felt listened to and were treated with kindness. For example, 91% of respondents stated that during their last appointment, the healthcare professional was good or very good at treating them with care and concern. This was above the national average of 86%. Additionally, 97.3% of people felt that during their last appointment, the healthcare professional was very good or fairly good at listening to them. This was above the national average of 87.1%.

Data from the Friends and Family Test (FFT) for the 3 months prior to our assessment, was positive. Between April and June 2026, 97% of people responding to the survey reported their overall experience was Good or Very Good. In July, 96% of people responding to the survey reported their overall experience was Good or Very Good.

Staff we spoke with understood there was a process to ensure young adults had control over their own privacy and the amount of involvement others had in managing their care and support. For example, staff told us that personal or medical information wasn’t provided to advocates unless documentation was provided to support this including the consent of the person.

The service had arrangements to promote people’s privacy and dignity. For example, staff were able to take people to a designated room if they were distressed.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.