- GP practice
Warmdene Surgery
Assessment report published 21 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: 13 August 2026. Warmdene surgery is a GP practice and delivers services to approximately 9,276 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 88.57% White, 4.12% Asian, 3.98% Mixed, 1.18% Black and 2.15% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 9 decile (9 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address barriers. However, we did note a low completion rate for learning disability and autism training that leaders were addressing.
The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience.
During this assessment, we received feedback from 4 people who use the service. Feedback was obtained from interviews while we were on site. All comments were positive about the service. People told us staff were caring and it was generally easy to obtain an appointment.
Outcomes associated with people’s experience of the service were positive.
Results of recent surveys, including the National GP Patient Survey (2026) showed the service was above the national average for the overall experience of people using the service with 90.2% responding positively compared to the national average of 76.7%.
We did not receive comments from people who use the service through the CQC Give Feedback on Care online facility.
There was an active patient participation group (PPG) who represented the views of people using the service. The PPG told us that staff were professional and compassionate in their roles, and they were pleased with the relationship with leaders. The PPG completed their own patient surveys in partnership with the service and results from these surveys were positive. However, feedback also included that access by telephone and the wait for a routine appointment was longer than people would have liked. The PPG acknowledged the service’s efforts to trial different approaches to call management.