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Medlock Vale Medical Practice Good

Inspection Summary

Overall summary & rating


Updated 14 November 2019

We carried out an announced comprehensive inspection at Medlock Vale Medical Practice on 8 October 2019 as part of our inspection programme.

We undertook the inspection of this service as 12 months had passed since they were removed from special measures and rated good in August 2018. This inspection looked at all five key questions.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Review process to ensure patients diagnosed with conditions such as atrial fibrillation, who may benefit from New Oral Anticoagulants (NOAC), are followed up in a timely manner.
  • Review training and guidance for staff so they take appropriate action if they encountered a deteriorating or acutely unwell patient.
  • Review the processes for recording, analysing and reviewing significant events.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

Inspection areas










Checks on specific services

People with long term conditions


Families, children and young people


Older people


Working age people (including those recently retired and students)


People experiencing poor mental health (including people with dementia)


People whose circumstances may make them vulnerable