The Care Quality Commission
  • Doctor
  • GP practice

Kiltearn Medical Centre

Overall: Good read more about inspection ratings

Church View Primary Care Centre, Off Beam Street, Nantwich, Cheshire, CW5 5NX (01270) 610200

Provided and run by:
Kiltearn Medical Centre

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Kiltearn Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Kiltearn Medical Centre, you can give feedback on this service.

24 December 2019

During an annual regulatory review

We reviewed the information available to us about Kiltearn Medical Centre on 24 December 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

20 June 2017

During an inspection looking at part of the service

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Kiltearn Medical Centre on 11 November 2015. The overall rating for the practice was good, however a requirement notice was made as improvements were needed to patient access. The full comprehensive report on the November 2015 inspection can be found by selecting the ‘all reports’ link for Kiltearn Medical Centre on our website at www.cqc.org.uk.

This inspection was undertaken on 20 June 2017 and was an announced comprehensive inspection.

Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There were systems in place to reduce risks to patient safety, for example, equipment checks were carried out, there were systems to protect patients from the risks associated with insufficient staffing levels and to prevent the spread of infection.
  • Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. Staff were aware of procedures for safeguarding patients from the risk of abuse.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.
  • Staff felt supported. They had access to training and development opportunities appropriate to their roles.
  • Patients said they were treated with compassion, dignity and respect. We saw staff treated patients with kindness and respect.
  • Services were planned and delivered to take into account the needs of different patient groups.

  • Access to the service was monitored and significant improvements had been made.

  • There was a system in place to manage complaints.
  • There were systems in place to monitor and improve quality and identify risk.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

11 November 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Kiltearn Medical Centre on 11 November 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was not readily available in document form once provided it was easy to understand.
  • Patients said they often found it difficult to make an appointment; however there was good continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw two areas of outstanding practice:

  • The practice was engaged in formal medical research and one of the GPs led this area of work, we saw that some of the research had led to new medicines being introduced nationally
  • The practice had a robust clinical audit regime, some of the findings from these audits had led to the best practice being identified and shared with other providers in the area

However there were areas of practice where the provider needs to make improvements.

Importantly the provider MUST:

  • Review and improve access and availability of routine patient appointments.

Additionally the provider should:

  • Ensure infection control training is provided for staff with specific responsibilities for this.

  • Ensure that all stocks of equipment are within date for their use

  • Ensure there is a robust system for checking medicines are stored at the correct temperature

  • Ensure nursing staff have effective clinical supervision

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice