23 June 2015
During a routine inspection
Letter from the Chief Inspector of General Practice
We inspected this service on 23 June 2015 as part of our new comprehensive inspection programme.
The overall rating for this service is good. We found the practice to be good in the safe, effective, caring, responsive and well-led domains. The practice was good at providing services for older people, people with long term conditions, families, children and young people, the working age population and those recently retired, people in vulnerable circumstances, and people experiencing poor mental health.
Our key findings were as follows:
- Staff understood and fulfilled their responsibilities to raise concerns and report incidents and near misses. All opportunities for learning from incidents were maximised.
- Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment. Information was provided to help patients understand the care available to them.
- The practice implemented suggestions for improvements and made changes to the way it delivered services as a result of feedback from patients, staff and from the patient participation group (PPG).
- There were systems in place to keep patients safe from the risk and spread of infection.
- The practice had good facilities and was well equipped to treat patients and meet their needs.
- Information about how to complain was available and easy to understand.
- The practice held regular multidisciplinary clinical team meetings to discuss the needs of complex patients, for example those with end of life care needs or children who were considered to be at risk of harm.
- The practice had an open culture that was effective and encouraged staff to share their views through regular practice and clinical staff meetings.
Professor Steve Field (CBE FRCP FFPH FRCGP)
Chief Inspector of General Practice