Archived: Dr Ahmad' & Dr Zakai's Surgery Also known as Boneyhay Surgery

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr Ahmad and Dr Zakai’s Surgery on 12 March 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, effective, caring, responsive and well-led services. It was also good for providing services for older people, people with long-term conditions, families, children and young people, working age people (including those recently retired and students), people whose circumstances may make them vulnerable and people experiencing poor mental health (including those with dementia).

Our key findings were as follows:

• Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

• Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.

• Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.

• Risks to patients were assessed and well managed, with the exception of those relating to the practice building.

However, there were also areas of practice where the provider needs to make improvements.

The provider should:

• Expand the use of significant events as detailed in the National Patient Safety Agency (NPSA) guidance on significant event audit in primary care (2008).

• Ensure all staff identified as chaperones are trained to understand and perform the role effectively.

• Ensure that patients, visitors and staff are protected from the risk of water borne infection by means of completing and acting on the results of a legionella risk assessment.

• Audit the outcomes of patients who receive minor surgery and invasive contraceptive procedures at the practice to help to ensure that procedures undertaken are effective and complications are known and minimised.

• Improve record keeping of risk assessments and the actions taken in response to identified risks, to promote good governance.

• Consider the secure sharing of relevant care and treatment information with out-of-hours providers.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice