Drs Thachankary and Krishnan Also known as Stuart Road Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved patients in decisions about their care and treatment and provided them with advice and support. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice made sure that patients received effective care and treatment by assessing and reviewing their health, care, wellbeing and communication needs. The practice shared examples of how they had supported patients who required additional help with the digitalisation of some services. As part of our assessment, a Care Quality Commission GP specialist advisor (SpA) conducted a series of remote clinical searches of patient records, this included the records of patients with long term conditions. We found some concerns with the practice’s procedures, the practice responded to these concerns and acted to ensure patients received required monitoring.

As part of our assessment, a Care Quality Commission GP specialist advisor (SpA) conducted a series of remote clinical searches of patient records. We saw evidence from the clinical notes review that staff were managing patients in line with legislation and current evidence-based good practice and standards. Staff told us that they were able to keep up to date with current practice through emails, shared learning, training, meetings and protected learning time.

The practice worked well across teams and services to support patients, working with other services and professionals to deliver appropriate care and support. During our assessment we spoke with other services that utilise the practice, they shared some positive feedback.

The practice supported patients to manage their health and wellbeing and maximise their independence. The NHS Health Check engagement was low, and the practice told us that they planned to discuss ways of improving engagement. The practice had recall systems in place and shared how they managed non-attenders, including baby immunisations.The practice also worked with the Primary Care Co-Ordinator and Health and Wellbeing Coach, who could offer extra services, such as social prescribing.

The practice met national targets for immunisations but were below the 80% target for 2023 for cervical cancer screening. The practice told us that they would explore some work around promoting cervical screening to help increase uptake. The practice monitored care and treatment of patients and had registers in place for patients with a learning disability and those with long-term conditions. The practice had a recall system and explained how they followed up any patients who failed to attend appointments.

The practice had a consent policy in place and staff shared their understanding of consent. We saw posters onsite for chaperoning. We reviewed 2 do not attempt cardiopulmonary resuscitation (DNACPR) decisions, these were appropriate and were made in line with relevant legislation.