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The Woodberry Practice Good Also known as Drs J.E.Selwood, A. Patel, K.S. Bluston & C Lopez Peig

Reports


Inspection carried out on 10 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Woodberry Practice on 10 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows

  • Risks to patients were assessed and well managed.
  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a GP and there was continuity of care, with urgent appointments available the same day.
  • The practice was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The areas where the provider should make improvement are:

  • To consider how to improve its child immunisation programme for the benefit of that patient population.

  • To carry out regular fire drills to mitigate the risks associated with a fire.

  • Review how carers are identified and recorded on the patient record system to ensure information, advice and support is made available to all.

  • To arrange for all staff to receive an annual appraisal.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Inspection carried out on 6 June 2014

During a routine inspection

The Woodberry Practice is a long-established GP practice situated in London Borough of Enfield. It is housed in a converted, semi-detached house and has a practice list of approximately 8,400 patients.

The practice is registered with the Care Quality Commission (CQC) to carry on the following regulated activities: treatment of disease, disorder or injury, diagnostic and screening procedures, maternity and midwifery services and surgical procedures.

During our inspection we spoke with GPs, the practice manager, practice nurse and reception and administrative staff. We also spoke with patients and their families.

Patients and their families had confidence in the treatment and care they received. They told us that reception staff treated them with respect and that GPs and practice nurses were knowledgeable and personable. A range of health promotion activity was offered including health checks, ante natal clinics and smoking cessation.

The practice worked well with other services to ensure patients received coordinated care and treatment. The day-to-day operation of the practice was well managed and patients received services that were safe, effective, caring and responsive.