The Care Quality Commission
  • Doctor
  • GP practice

Stillington Surgery

Overall: Good read more about inspection ratings

The Surgery, North Back Lane, Stillington, York, North Yorkshire, YO61 1LL (01347) 810332

Provided and run by:
Stillington Surgery

All Inspections

During an assessment under our new approach

Stillington Surgery is a dispensing GP practice in a rural village close to the city of York, North Yorkshire. The practice delivers services to around 3,800 people under a contract held with NHS England. The National General Practice Profiles states that the ethnic make-up of the practice area was 98.02% White, 0.5% Asian, 0.5% Black, and other ethnicities 0.3%. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. The practice had a higher-than-average demographic of patients aged 65 and over.

We carried out an assessment and rated this practice under our previous methodology in September 2015. The practice was rated Good overall and for all key questions. This assessment was carried out due to the length of time since our previous assessment.

This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

2 September 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Stillington Surgery on 2 September 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw two areas of outstanding practice:

  • The practice had audited their appointment system and reviewed and changed availability. A third of all appointments were available to be booked each day, a third could be booked the day before and a third were available for review appointments which could be booked in advance. Patients’ satisfaction had improved and this was borne out in the most recent patient survey and all of the comments we received.
  • Each new mother had a post natal visit and their baby received a full neo-natal check.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice