The Care Quality Commission
  • Doctor
  • GP practice

Stillington Surgery

Overall: Good read more about inspection ratings

The Surgery, North Back Lane, Stillington, York, North Yorkshire, YO61 1LL (01347) 810332

Provided and run by:
Stillington Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Stillington Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Stillington Surgery, you can give feedback on this service.

21 June 2019

During an annual regulatory review

We reviewed the information available to us about Stillington Surgery on 21 June 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

2 September 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Stillington Surgery on 2 September 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed.
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment with a named GP and that there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw two areas of outstanding practice:

  • The practice had audited their appointment system and reviewed and changed availability. A third of all appointments were available to be booked each day, a third could be booked the day before and a third were available for review appointments which could be booked in advance. Patients’ satisfaction had improved and this was borne out in the most recent patient survey and all of the comments we received.
  • Each new mother had a post natal visit and their baby received a full neo-natal check.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice