Ribblesdale Medical Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as Good. At this assessment, the rating remains the same.

People using Ribblesdale Medical Practice were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.

We found that the provider was generous towards staff and specific vulnerable groups, they went ‘above and beyond’ what was widespread provision in the delivery of care and treatment.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Ribblesdale Medical Practice treated people with kindness, empathy and compassion and respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.

Arrangements were in place to promote patients’ privacy. National GP Patient Survey data reflected people felt listened to and were treated with kindness.

People who had completed CQC Give feedback on care forms consistently praised staff for being thoughtful and kind. People commented that this kindness and respectful attitude was maintained at all times. People who identified themselves as carers specifically mentioned that they benefited from longer consultations so they could talk about their needs and receive vaccines and age-related health checks in a single appointment.

Staff we spoke with understood Gillick competency and there was a process to ensure young adults had control over their own privacy and the amount of parental involvement in managing their care and support.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Patients’ personal, cultural, social, religious and equality characteristics needs were understood and met. Patient communication needs were met to enable them to be fully involved in their care.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff helped patients and their carers to access advocacy and community-based services.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

There was a system for appointment triage that ensured people with immediate needs had access to services. Staff we spoke with knew the process for referral to emergency support, including mental health crisis teams.

People who gave feedback described instances where doctors and staff had arranged emergency services or other quick intervention on their behalf.

The service always cared about and promoted the wellbeing of their staff and was exceptional at supporting and enabling staff to always deliver person-centred care.

The practice provided meals, drinks and other personal care items free of charge for staff to access.

Staff told us leaders valued them. Leaders had taken steps to recognise and meet the wellbeing needs of staff, which included the necessary resources and facilities for safe working, such as regular breaks and rest areas.

Staff reported they were listened to, and their ideas were respected and taken seriously. It was also reported that staff were given praise and credit when they contributed to improvements.

Leaders were proactive in sourcing training and conference opportunities that met the interests of individual staff.

We saw weekly team building was established within the practice.