We carried out an announced comprehensive inspection at Dr Geetha Ramachandran & Dr Prasanna Balakrishnan (Hirsel Surgery), 5 Trinity Mews, North Ormesby, Middlesbrough. TS3 6AL on 14 January 2019. Our inspection team was led by a CQC inspector and included a GP specialist advisor.
Our judgement of the quality of care at this service is based on a combination, of what we found when we inspected, information from our ongoing monitoring of data about services, and information from the provider, patients, the public and other organisations.
We have rated this practice as good overall.
We concluded that:
- Systems were in place to report, record and disseminate learning from significant events and complaints.
- Staff worked to clear protocols and evidence based clinical guidance to meet patients’ needs.
- The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines
- Quality improvement activity was carried out which resulted in improved outcomes for patients.
- Staff treated patients with courtesy and respect. Feedback from patients confirmed this.
- The leadership, governance and culture of the practice promoted an inclusive supportive environment for staff.
Whilst we found no breaches of regulations, the areas where the provider should make improvements are:
The practice should improve in their identification of carers.
The practice should carry out a fire drill.
Details of our findings and the evidence supporting our ratings are set out in the evidence table.
Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice