Port View Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.
The service had arrangements to promote people’s privacy including areas where people could discuss their concerns in private and movable privacy screens. There were privacy curtains in clinical rooms and staff could act as a chaperone where required.
During our site visit, we observed positive interactions between staff and people using the service. Friends and family test feedback was positive about staff interactions, with comments describing staff as kind, professional and supportive.
The service performed better than local and national averages in the 2025 National GP Patient Survey. This showed people felt listened to and were treated with kindness. For example, 89.5% of respondents said the healthcare professional at their last appointment was good at treating them with care and concern, compared with a national average of 86.9%.
 

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.