• Doctor
  • GP practice

Port View Surgery

Overall: Good

Higher Port View, Saltash, Cornwall, PL12 4BU (01752) 840115

Provided and run by:
Port View Surgery

Latest inspection summary

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Background to this inspection

Updated 21 May 2018

The Port View Surgery is situated in the town of Saltash in Cornwall. The practice provides a general medical service to 6,620 patients. The practices population is in the seventh decile for deprivation. The lower the decile the more deprived an area is compared to the national average. The practice population ethnic profile is predominantly White British. There is a practice age distribution of male and female patients’ broadly equivalent to national average figures. The average male life expectancy for the practice area is 80 years which is slightly higher than the national average of 79 years; female life expectancy is 82 years which slightly less than the national average of 83 years.

There is a team of five GP partners, two female and three male GPs. The team are supported by a practice manager, office manager, two practice nurses and three healthcare assistant/phlebotomists (a person trained to take blood) and additional administration staff

Patients using the practice also have access to community nurses, mental health teams and health visitors and other health care professionals who visit the practice on a regular basis.

The practice is open between 8.30am - 6pm Monday to Friday. Between 8am and 8.30am and 6pm and 6.30pm the telephones lines are open for emergencies only. Appointments are offered between 8.30am to 1pm and 2pm to 6pm anytime within these hours. Extended hours are offered two evenings a week until 7pm and two early mornings from 7.30am. One GP offered Saturday morning appointments between 8.15am and 11.30am on seven various dates throughout the year

Outside of these times patients are directed to contact the out of hour’s service by using the NHS 111 number.

The practice offers a range of appointment types including book on the day, telephone consultations and advance appointments.

The practice has a General Medical Services (GMS) contract with NHS England

The Port View Surgery provides regulated activities from Higher Port View, Saltash Cornwall PL12 4BU

Overall inspection


Updated 21 May 2018

This practice is rated as Good overall. (Previous inspection was in January 2015– the practice was rated as Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Port View Surgery on 17 April 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Results of the July 2017 national GP patient survey showed the practice had performed better than CCG and national averages for example, 100% of patients who responded said they had confidence and trust in the last GP they saw; CCG - 97%; national average - 95%.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it. Patients were offered 15 minute appointments.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.
  • The practice actively encouraged and supported their Patient Participation Group to promote local Health initiatives, for example support for carers.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice