Port View Surgery

Updated 9 April 2026

Date of assessment: 3 June 2026. Port View Surgery is a GP practice in Saltash and delivers services to approximately 7,097 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 97.8% White, 0.5% Asian, 1% Mixed, 0.1% Black and 0.6% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 7th decile (7 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to keep people safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience. However, the service had not always recorded information about the physical and mental health of their staff, to show it had assessed whether they were fit to carry out their roles safely.
Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.
People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address barriers.
The service has implemented a new vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
 

Updated 9 April 2026

As part of our assessment, we reviewed feedback from people who used the service to understand their views and experiences. Results from the Friends and Family Test (FFT) from March 2026 showed 428 people completed the survey and 93% were positive about the service they received.
The results of the 2025 National GP Patient Survey showed people’s feedback was generally positive, with 81% describing their overall experience as good, above local and national averages. Satisfaction with staff was high, with 89% reporting healthcare professionals listened to them and treated them with care, and 96% reporting confidence and trust, all above local and national averages. 88% found reception and administrative staff helpful, also above local and national averages.
Representatives from the patient participation group (PPG) told us that relationships with leaders had improved following recent management changes. They told us the PPG had been actively involved in plans for the new triage system and feedback from people was generally positive about clinical interactions. However, representatives said communication with people who use the service could be improved, for example through the introduction of newsletters.