• Doctor
  • GP practice

Coleford Family Doctors Also known as Coleford Health Centre

Overall: Good read more about inspection ratings

Railway Drive, Coleford, Gloucestershire, GL16 8RH (01594) 838108

Provided and run by:
Coleford Medical Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Coleford Family Doctors on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Coleford Family Doctors, you can give feedback on this service.

7 November 2019

During an annual regulatory review

We reviewed the information available to us about Coleford Family Doctors on 7 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

23 January 2018

During a routine inspection

Letter from the Chief Inspector of General Practice

This practice is rated as Good overall. (Previous inspection September 2016 – Good)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Coleford Family Doctors on 23 January 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.

  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.

  • The practice held regular meetings to discuss complex cases and safeguarding issues.

  • Staff involved and treated patients with compassion, kindness, dignity and respect.

We saw an area of outstanding practice:

  • The practice was proactive in identifying patients at risk of diabetes. Patients at increased risk were offered a blood test to measure their average glucose levels every 12 months. They were also offered to attend a group session with one of the practice nurses who led on diabetes, for advice on healthy lifestyle and diet. This meant that the practice was not only able to proactively reduce the numbers of patients developing diabetes but offer appropriate management at the outset of the disease for those who were diagnosed with diabetes.

The areas where the provider should make improvements are:

  • Review and improve systems and processes in relation to the monitoring of the vaccine fridge temperature.

  • Review the process for consent forms so they are in line with the most up to date guidelines.

  • Identify and implement actions to improve patients’ experience.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

27 September 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Coleford Family Doctors on 27 September 2016. Overall the practice is rated as good.

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and were well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.

The area where the provider should make improvement is:

  • Ensure that when controlled drugs are dispensed they are checked by a second person.

  • The provider should ensure the process for checking the emergency medicines is reviewed.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice