People we spoke with who used the service told us they were happy with the surgery and its staff, whom one person called 'a good team'. One person told us they thought the new triage service for appointments was 'very good' and that they always received appropriate advice.
We observed that despite being very busy on the day of our inspection, reception staff were available to assist people in a timely manner, and were professional and polite. We found that when we sat in the reception area, we could not hear what was said as people checked in for their appointments. We also could not hear what was said when reception staff were on the phone.
We found that there were appropriate infection control measures in use at the practice and that medicines were adequately managed. We also found that people were protected from the risk of abuse because procedures were in place at the practice for safeguarding children and vulnerable adults, and staff demonstrated that they were aware of these procedures.