The Care Quality Commission
  • Doctor
  • GP practice

Fairfield PMS

Overall: Good read more about inspection ratings

The Fairfield Centre, 41-43 Fairfield Grove, Charlton, London, SE7 8TX (020) 8305 3007

Provided and run by:
Fairfield PMS

All Inspections

During an assessment under our new approach

Date of Assessment: 7 to 9 October 2025. Fairfield PMS is a GP practice and delivers service to approximately 12,782 patients under a contract held with NHS England. The National General Practice Profiles states that the ethnic make up of the practice is 54.7% White, 20.5% Black, 13.7% Asian, 7.04% Mixed and 4.09% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 3rd decile (3 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

SAFE: The service had a good learning culture and people could raise concerns. Patients were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved patients in planning any changes.

EFFECTIVE: Patients were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff made sure people understood their care and treatment to enable them to give informed consent.

CARING: Patients were treated as individuals and with kindness and compassion. Patients had choice in their care and treatment. The service supported staff wellbeing.

RESPONSIVE: Patients were involved in decisions about their care. The service provided information people could understand. Patients knew how to give feedback and were confident the service took it seriously and acted on it. Patients received fair and equal care and treatment. Patients were involved in planning their care and understood options around choosing to withdraw or not receive care.

WELL-LED: Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.

31 May 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Fairfield PMS on 31 May 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.

  • The provider was aware of and complied with the requirements of the duty of candour.

  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • Risks to patients were well assessed and well managed in most areas. Some staff members had not received fire safety training but this training was received shortly after our inspection.

  • Policies and risk assessments were implemented and available to all staff, but some had not been completed appropriately.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.

  • There was a programme of continuous audit including clinical audits where improvements had been made to patients’ outcomes.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.

The areas where the provider should make improvement are:

  • Ensure all policies are updated and risk assessments are completed appropriately, and ensure new staff inductions include fire safety procedures.

  • Ensure chaperones follow the practice’s chaperone policy by recording their actions on patients’ records.

  • Continuously monitor patient feedback and make improvements, particularly in relation to accessing appointments, and ensure translation services available are advertised in a format patients can understand.

  • Continuously monitor Quality and Outcomes Framework performance and make improvements.

  • Review how patients with caring responsibilities are identified and recorded on the clinical system to ensure information, advice and support is made available to them.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice