We carried out a review of the data available to us about City Walls and Saughall Medical Centres on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about City Walls and Saughall Medical Centres, you can give feedback on this service.
We carried out an announced comprehensive inspection of City Walls and Saughall Medical Centres on 19 April 2016. The overall rating for the practice was good, however the practice was rated as requires improvement for providing safe services. We carried out a desk-based review on 01 February 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 19 April 2016. The practice had met the legal requirements and continued to be rated as good, however we identified a further safety issue that needed to be addressed. The full comprehensive report on the April 2016 inspection and the desk based review in February 2017 can be found by selecting the ‘all reports’ link for City Walls and Saughall Medical Centres on our website at www.cqc.org.uk.
This inspection was a desk-based review carried out on 12 July 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breach in regulations that we identified in our previous inspection on 1 February 2017. This report covers our findings in relation to those requirements.
Overall the practice is rated as Good.
Our key findings were as follows:
Chief Inspector of General Practice
We carried out an announced comprehensive inspection of City Walls and Saughall Medical Centres on 19 April 2016. The overall rating for the practice was Good. The full comprehensive report on the April 2016 inspection can be found by selecting the ‘all reports’ link for City Walls and Saughall Medical Centres on our website at www.cqc.org.uk.
This inspection was a desk-based review carried out on 01 February 2017 to confirm that the practice had carried out their plan to meet the legal requirements in relation to the breaches in regulations that we identified in our previous inspection on 19 April 2016. This report covers our findings in relation to those requirements, additional improvements made since our last inspection and further improvements that need or should be made.
Overall the practice is rated as Good.
Our key findings were as follows:
Action had been taken to improve the recording of significant events.
The following improvements to the service had also been made:
• A schedule of audits had been put in place.
We identified areas of practice where the provider must make improvements:
An up to date fire risk assessment must be in place for both the main and the branch practices.
We identified that the following improvements should be made:
Records of significant events should detail what has been learned from them.
At our previous inspection we identified that the service should have a system to ensure all health and safety checks and reviews are carried out at the recommended frequencies. At this visit we found that fire risk assessments had not been updated. Consequently, the practice is still rated as requires improvement for providing safe services. A date to undertake this assessment had been scheduled.
Chief Inspector of General Practice
We carried out an announced comprehensive inspection at City Walls and Saughall Medical Centres on 19th April 2016.
Overall the practice is rated as good.
Our key findings across all the areas we inspected were as follows:
The National Patient Survey January 2016 indicated that patient satisfaction with several areas relating to access was below or significantly below local and national averages. The practice was aware of this patient feedback and had taken action to address some of the issues identified and were monitoring patient access to ensure it met their needs. The main issue was difficulty getting through to the practice by telephone. There was a plan to replace to telephone system this year.
There were areas of practice where the provider must make improvements are:
Maintain a record of each internal significant event that details the event, investigation process and action taken. Document reviews of significant events to demonstrate that action identified has been taken.
The areas where the provider should make improvements are:
The practice should ensure there is a system in place to ensure all health and safety checks and reviews are carried out at the recommended frequencies.
A planned schedule of audits, incorporating two audit cycles should be put in place.
Chief Inspector of General Practice