Dr A M Cole & Partners, Lockswood Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice, and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health. For example, the service provided a health monitoring machine in the waiting area, which people could use to check their weight and blood pressure independently. The system automatically uploaded the results to their clinical record, which clinicians could then review. The service worked collaboratively with the local primary care network (PCN) to offer smoking cessation and health and wellbeing coaching, and support was also available from social prescribers. The service maintained noticeboards with posters, and leaflets. During our site visit we observed information on ‘Smokefree Hampshire’, learning to live with grief, and a wellbeing community group.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent, and met the expectations of people themselves.

The service met national targets for the uptake of childhood immunisations. Data from 2025-2026 showed the service achieved all World Health Organisation (WHO) minimum uptake targets of 95%. For example, 95.7% of children aged one year had completed their primary immunisation course, and 98% of children aged two years had received their measles, mumps and rubella (MMR) immunisation, both exceeding the WHO minimum target of 95%.

The service’s cervical screening uptake rate for women aged 50-64 years was 81% compared to the national target of 80%; however, for women aged 25-49 years the service’s uptake was 78%. The service was working to improve this by offering additional early morning appointments on Wednesday, Thursday and Friday for people unable to attend in standard service opening hours.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.