Dr A M Cole & Partners, Lockswood Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity, and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. During our onsite visit, we observed staff respecting privacy and speaking to people in a compassionate way.

The service’s NHS Friends and Family Test (FFT) data from June 2026 showed that from 271 responses received, 214 people rated their experience ‘very good’, and 38 people rated it as ‘good’. Feedback included positive comments describing staff as ‘truly professional and courteous,’ ‘prompt, friendly and reassuring,’ and ‘helpful, understanding and caring.’

Results from the 2025 National GP Patient Survey showed that 90% of people said the healthcare professional they saw at their last appointment was very good or fairly good at treating them with care and concern, compared with the national average of 86%. In 2026, the service achieved 86%, which was in line with the national average.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.