Dr Ahmad and Partners Also known as Alexander House Health Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff described a culture focused on treating patients with dignity and respect. Leaders reported promoting respectful and compassionate care, and equality and diversity training was provided. Systems were in place to protect confidentiality, including staff confidentiality agreements, GDPR training, and expectations regarding patient information handling.

Staff also demonstrated awareness of the needs of vulnerable groups, including providing quiet spaces and prioritised access for patients with learning disabilities, autism and sensory impairments.

The service had arrangements to promote people’s privacy. The service performed better than the national average in the results of the 2026 National GP Patient Survey. This showed people felt listened to and felt they were treated with kindness. For example, 92% of respondents to the survey felt the healthcare professional at their last appointment was good at listening to them during their appointment, compared to a national average of 87%. The practice collected feedback through the Friends and Family Test. The practice averaged 97% for 2025/2026 for patients that rated the practice positively.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.