- GP practice
The Stanmore Medical Centre
Assessment report published 30 December 2025
Contents
Ratings
Our view of the service
Date of Assessment: 25 March 2025 to 3 April 2025. The Stanmore Medical Centre is a GP practice and delivers service to around 12800 people under a contract held with NHS England. The practice operates 2 surgeries in the Stanmore area of Harrow, including a branch surgery at William Drive, London, HA7 4FZ. The National General Practice Profiles show that the practice has a higher proportion of working age adults and a lower proportion of older people than the English average. The population is ethnically diverse comprising 45% Asian, 40% White and 7% Black people. Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The higher the decile, the more affluent the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. Staff managed medicines well and involved people in planning any changes.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Staff worked with all agencies involved in people’s care for the best outcomes.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it.
The service was improving access to appointments. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, and helped staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities.
Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
However, we identified some areas for further action including the need to further improve patient experience of access to the service; the lack of a patient participation group and more effective support for the reception team at challenging times.
People's experience of this service
People we spoke with were positive about the quality of their care and treatment. Recent survey results from the National GP Patient Survey showed that 81% of people reported that the healthcare professional they saw or spoke to was good at listening to them during their last appointment compared to 87% nationally. Eighty-six percent of people reported their needs were met during their last appointment compared to 90% nationally. The practice was performing below average on the survey for people’s experience of access. For example, 51% described their experience of contacting their GP practice as good compared to 70% nationally. However, the service had improved on this indicator over the previous year.