The Care Quality Commission
  • Doctor
  • Independent doctor

The City Walk-in Clinic

Overall: Good read more about inspection ratings

33-34, Bury Street, London, EC3A 5AR

Provided and run by:
Harley Walk-in Clinic Ltd

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The City Walk-in Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The City Walk-in Clinic, you can give feedback on this service.

13 June 2019

During a routine inspection

This service is rated as Good overall. (Previous inspection December 2018 – when it was found to be meeting the relevant standards)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The City Walk-in Clinic on 13 June as part of our rating inspection programme for independent health services. A copy of our previous inspection report can be found by going to https://www.cqc.org.uk/location/1-5418275062 and selecting the Reports tab.

The City Walk-in Clinic is a private healthcare service providing general practitioner appointments and services.

The managing director is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

As part of this inspection patients of the service were asked to give feedback to CQC about their experiences of using the service. We received responses about the service from thirty-one people. All comments we received were positive about the service with patients mentioning: staff were courteous professional and caring, the clinic was always clean when they visited and all their questions were answered.

Our key findings were:

  • Clinicians made appropriate and timely referrals in line with protocols and up to date evidence-based guidance.
  • We saw no evidence of discrimination when making care and treatment decisions.
  • Interpretation services were available for patients who did not have English as a first language, and between them staff spoke a wide range of languages.
  • The provider understood the needs of their patients and improved services in response to those needs.
  • Leaders were knowledgeable about issues and priorities relating to the quality and future of services.

The areas where the provider should make improvements are:

  • Review and consider how to implement a system to retain medical records in line with guidance in the event the service ceases trading.
  • Consider making a hearing loop available for the benefit of patients with impaired hearing.
  • Consider preparing a business plan to assist in forming and reviewing its future plans for development of the service.

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care

5 December 2018

During a routine inspection

We carried out an announced comprehensive inspection on5 December 2018to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led? Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found thatthis service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The provider supplies private general practitioner services. There is a registered manager in place. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We reviewed37 CQC patient comment cards all of which were positive about the service provided. The comment cards stated that staff were caring, professional and helpfuland appointments were easily accessible.

Our key findings were:

  • There were systems in place for acting on significant events and complaints.
  • There were systems in place to assess, monitor and manage risks to the premises and patient safety
  • There were arrangements in place to protect children and vulnerable adults from abuse.
  • Staff had received essential training and adequate recruitment and monitoring information was held for all staff.
  • Care and treatment was provided in accordance with current guidelines.
  • Patient feedback indicated that staff were caring and appointments were easily accessible.
  • There was a clear vision and strategy and an open and supportive culture.