The Care Quality Commission
  • Doctor
  • GP practice

Burnley Group Practice

Overall: Good read more about inspection ratings

St Peter's Centre, 3rd Floor, Church Street, Burnley, Lancashire, BB11 2DL (01282) 911630

Provided and run by:
Burnley Group Practice

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Burnley Group Practice on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Burnley Group Practice, you can give feedback on this service.

30 July 2019

During an annual regulatory review

We reviewed the information available to us about Burnley Group Practice on 30 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

23 March 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at St Nicholas Group Practice on 23 March 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • There was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • The practice was involved in local pilot schemes to improve outcomes for patients that included hosting a Parkinson’s disease community nurse specialist and taking part in risk profiling activity with Age UK.
  • The practice was a teaching practice and had received a Gold Quality Teaching Practice award in 2013-2014 from the University of Manchester. The practice had also received a Royal College of General Practitioners Practice Accreditation award in 2014.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the Duty of Candour.

We saw several areas of outstanding practice including:

  • The practice had developed patient specific care plans and health action plans to support the provision of care and enable patients to be involved in their own care.
  • The practice worked in conjunction with other services and provided a dedicated telephone line to support patients and families during the provision of end of life care.

The areas where the provider should make improvement are:

  • Action should be taken to ensure equipment registers are accurately maintained and equipment safety checks are completed within recommended timescales.
  • Action should be taken to record consideration, planning and implementation of all potential opportunities for improvement identified during infection prevention and control audits.
  • Continue to identify the underlying causes and take action to reduce Quality Outcomes Framework exception reporting levels.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice