The Care Quality Commission
  • Doctor
  • GP practice

Archived: Dr Parvin Bhatia

71 Broad Lane, Hampton, Middlesex, TW12 3AX (020) 8979 5406

Provided and run by:
Dr Parvin Bhatia

Important: The provider of this service changed. See new profile

All Inspections

11 June 2013

During a routine inspection

Dr. Parvin Bhatia's primary medical services were located within premises which were clean and in good repair. The service was professionally managed with support from receptionists, a practice manager and other clinical staff. The provider demonstrated that effort had been made to deliver the service in line with current professional guidance from the British Medical Association (BMA).

A large number of leaflets were available in the waiting area which provided information about various health conditions, support networks for people with chronic health conditions and loved ones who helped care for them, and additional medical services available in the local area.

We spoke with two people who used the service. Both told us that it was easy to get appointments and that they felt treated with respect by all staff. People felt the appointment system needed to improve, and this was being addressed by the provider at the time of our visit. The provider demonstrated a good system for managing concerns raised by people who use the service.

There were suitable safeguarding arrangements in place at the service, which ensured that children and vulnerable adults were protected from abuse.