Bridgemary Medical Centre

Updated 13 October 2025

Date of Inspection: 16 December to 18 December 2025.

Bridgemary Medical Centre is a GP practice and delivers services to approximately 8,300 people under a contract held with NHS England. Information published by Office for Health Improvement and Disparities shows deprivation in the service population group is in the 5th decile (5 out of 10). The lower the decile, the more deprived the service population is relative to others. This inspection considered the demographics of the people using the service, the context the service was working in and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

This assessment covered four quality statements within the Safe, Effective and Well-led key questions to follow up on previous breaches of regulation from our inspection in November 2024. Since the last inspection, the service had made improvements and is no longer in breach of the legal regulations.

Following our last inspection, the service had introduced improvements to their governance processes for monitoring medicines and national safety alerts. Staff managed medicines well and involved people in planning any changes to their care. The service had also made improvements to address shortfalls in care to ensure people were monitored appropriately to continue safe prescribing of their medicines. The service was aware of ongoing improvements and had a plan in place to address these.

Updated 13 October 2025

People were generally positive about the quality of their care and treatment. Feedback from the NHS Friends and Family Test showed that most people were satisfied with the services provided.

Results from the 2025 National GP Patient Survey were broadly in line with, or slightly below, national averages across several questions relating to access and experience. Leaders were aware of these results and described them as an opportunity to improve. In response, the service had developed an improvement plan to address the areas identified, including actions to strengthen communication with people who used their service.

The service had recently re-established its patient participation group (PPG) to ensure people had a structured and meaningful way to share their views and influence service development. Leaders told us this was a key part of their response to the GP Patient Survey results. The PPG had begun meeting regularly and was involved in reviewing feedback, suggesting improvements to appointment systems, and supporting the development of service information to make it more accessible. For example, PPG members had contributed to the content and design of the service’s newsletter, helping to ensure information was clear, relevant and accessible.