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Cheveley Park Medical Centre Outstanding

Inspection Summary


Overall summary & rating

Outstanding

Updated 14 February 2019

We carried out an announced comprehensive inspection at Cheveley Park Medical Centre on 17 January 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as outstanding overall.

We rated the practice as outstanding for providing effective services for the families, children and young people and people experiencing poor mental health population groups and therefore overall, because:

  • The practice had a very proactive approach to encouraging parents to take their children for their childhood immunisations; which resulted in a 100% uptake rate.
  • Highly effective arrangements were in place to support those patients with dementia, which were recognised by credible external bodies.

We rated the practice as outstanding for providing caring services because:

  • Feedback from patients was consistently positive and was higher than local and national averages.
  • Leaders were aware of some of the barriers and problems young carers faced. They had developed comprehensive systems to support young carers and had been awarded an accreditation from the local authority ‘County Durham Young Persons Charter’.

We saw some areas of outstanding practice including:

  • The practice was aware of some of the barriers and problems young carers faced. They had developed comprehensive systems to support young carers and had been awarded an accreditation from the local authority ‘County Durham Young Persons Charter’.

We also rated the practice as good for providing safe, responsive and well led services because:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • We rated the practice as outstanding for providing responsive services to the population group families, children and young people because of the innovative work to support young people, for which they had received external awards and accreditations.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Improve arrangements to provide assurance that relevant patient safety alerts have been identified, distributed to the right people, a decision made on which need actioned and any action taken recorded.
  • Review their arrangements for ensuring that staff have received the relevant vaccinations.
  • Review their risk assessment and subsequent decision to not store oxygen on the premises, to ensure appropriate arrangements are in place address any medical emergencies which may require oxygen.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Inspection areas

Safe

Good

Effective

Outstanding

Caring

Outstanding

Responsive

Good

Well-led

Good
Checks on specific services

People with long term conditions

Good

Families, children and young people

Outstanding

Older people

Good

Working age people (including those recently retired and students)

Good

People experiencing poor mental health (including people with dementia)

Outstanding

People whose circumstances may make them vulnerable

Good