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Westdene Residential Home Good

The provider of this service changed - see old profile

Reports


Inspection carried out on 27 June 2019

During a routine inspection

About the service

Westdene Residential Home is a residential care home that was providing personal care to 38 people aged 65 and over at the time of the inspection, some of whom were living with dementia. The service can support up to 40 people.

The care home accommodates people in one adapted building that has been extended over the years and is on two floors. Bedrooms are mainly single occupancy, some with en-suite facilities. People share the lounges, dining rooms, activity rooms and gardens.

People’s experience of using the service and what we found

People were safely supported in terms of managing risks, staffing, safeguarding incidents, the suitability of the premises, handling medicines and maintaining good standards of hygiene.

Effective systems were operated for supporting staff with their care skills, training and supervision. The service was effective at offering people choice in their lives, good nutrition and hydration and support with their health care needs. The service was proactive when working with other agencies and ensuring appropriate premises design. People had maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

The staff in the service were caring, understanding and treated people well. They understood about people’s diversity and individual needs and respected their privacy, dignity and independence. People expressed their views about their care and these were listened to.

People were supported in a person-centred way and had their individual communication needs assessed and met. They were encouraged to establish and maintain relationships with friends and family and had ample opportunity to engage in activities, pastimes and being occupied. Complaints were satisfactorily addressed and managed. People received responsive and compassionate care at the end of their lives.

The culture of the service was positive and lively. Staff understood about the effects of maintaining a quality service and managed risks well. The provider met their registration responsibilities and requirements, engaged and involved people well and looked for ways of improving the quality of care. They also worked well in partnership with other organisations and professional bodies.

For more detail, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

This service was registered with us on 2 July 2018 and this is the first inspection following a change of registered provider.

Why we inspected

This was a planned inspection.

Follow up

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.