Fleet Medical Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the practice involved patients and treated them with compassion, kindness, dignity and respect. At our last inspection, we rated this key question as good. At this inspection, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The practice always treated patients with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

The practice had arrangements in place to promote patients' privacy. Whilst the practice performed below the national average in some areas of the 2026 National GP Patient Survey, other sources of patient feedback demonstrated a more positive experience of care and treatment. Leaders had reviewed the 2026 National GP Patient Survey and had created an action plan to address the issues identified.

Friends and Family Test results consistently showed high levels of patient satisfaction. In August 2026, 638 patients responded, with 577 (90.4%) rating the practice as Very Good or Good. Similarly, in July 2026, 535 of 592 respondents (90.4%) rated the practice as Very Good or Good.

Feedback submitted by patients through the CQC Give Feedback on Care provided additional evidence of positive patient experiences. Of the 119 comments reviewed, 91 (77%) were positive, with many patients highlighting the kindness, compassion and professionalism of practice staff.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.