- GP practice
Fleet Medical Centre
Assessment report published 13 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: 23 September 2026. Fleet Medical Centre is a GP practice and delivers services to approximately 27,850 patients under a contract held with NHS England. There is also a branch surgery Branksomewood Healthcare Centre. According to the latest available data, the ethnic make-up of the practice area is approximately 91% White, 4.5% Asian, 1% Mixed, 2.5% Black and 1% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the practice population group is in the 10 decile (10 of 10). The lower the decile, the more deprived the practice population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 12 quality statements from across all 5 key questions. This assessment considered the demographics of the patients using the practice, the context the practice was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure patients were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience. Staff prescribed, stored and administered medicines well.
Staff supported patients to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff followed the latest evidence and good practice when providing care and treatment.
Staff treated patients with kindness, empathy and compassion, and respected their privacy and dignity.
Patients could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of patients who used the practice and sought ways to address any barriers.
The practice had a clear vision and strategy, which considered the needs of the patients who used their practice and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our inspection, we reviewed feedback from patients who used the practice to understand their views and experience of the practice. This included speaking with patients using the practice at the time of our inspection and reviewing other feedback available to us. Patients were positive about the quality of their care and treatment. We received 119 feedback on care forms from patients. 91 of these were extremely positive, 2 gave mixed feedback and 26 were negative. Most concerns related to the appointment booking process. Positive comments described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including family and friends feedback and the 2026 National GP Patient Survey, which showed most patients were satisfied. There was a very active patient participation group (PPG) who represented the views of patients using the practice. The PPG was highly active and maintained regular engagement with both the practice and the wider patient population. Formal quarterly meetings were held with the Managing GP Partner and Care Navigation Team Manager, supplemented by informal patient-led meetings between sessions to review progress, discuss patient feedback and monitor actions.