We spoke with patients who visited the surgery on the day of our inspection. We spoke with the practice manager and other team members too.
Patients told us they were very happy with the care and support they received from this practice. We were told they were happy to see any doctor one person commented 'I don't mind which doctor I see they are all good.' Another told us 'The nurses are really nice, nothing is too much trouble.' They said their views about their care and treatment were listened to and their needs were met.
Patients told us they did not have to wait too long for appointments and that they were always welcomed in a friendly manner. Some patients commented on the triage doctor system and how this had helped them to be seen quickly.
We found that patients were protected from the risk of abuse.
We saw that there were effective systems in place to reduce the risk and spread of infection. All areas of the practice were clean and welcoming.
Staff told us that they were supported by the doctors and other team members and that they were positively encouraged to develop as individuals within the teams.
Patients told us that they had not had any need to complain; but if necessary they would speak immediately to either the doctor or the practice manager.