Lakenheath Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence staff involved people in decisions about their care and treatment and provided them with advice and support. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

Staff supported national priorities and initiatives to improve population health, which included stopping smoking and tackling obesity. Staff focussed on identifying risks to people’s health, for example those at risk of developing type 2 diabetes. There was a self-testing blood pressure monitor in the waiting room and 20 home monitors for free loan. Arrangements were in place to monitor the results for these. The service had a representative on Lakenheath Pride in Place programme, a community led, government backed investment to shape their neighbourhood over the next 10 years. Following feedback from people, they had supported the agreed purchase of benches to enable people to rest during well-being walks. A physiotherapist, a social prescriber and a health and wellbeing coach were based at the service 1 day a week.

The service had effective arrangements in place to provide a range of health checks, including NHS Health Checks for eligible people, annual physical health checks for people with a severe mental illness, and annual health checks for people with a learning disability. From April 2025 to March 2026, 84% of people with a severe mental illness and 81.25% of people with a learning disability had received an annual health check. Arrangements were in place to follow up people who had not attended. Feedback to encourage attendance was acted on, for example, the pre health check questionnaire was adjusted so it could be tailored to suit each person’s needs and preferences.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service performed in line with the national averages for breast and bowel cancer screening. The service had mixed uptake for childhood immunisations, for example they met the World Health Organisation target for 2 immunisations, however for 1 immunisation they were slightly below the minimum target. The service was slightly below the national target for cervical screening uptake. They continued work to encourage and improve uptake.

Effective recall systems were in place and flexible appointment times, which included early morning and late afternoon appointments. Arrangements were in place to support people, for example who wanted to discuss childhood immunisations or who may be anxious. Staff gave examples which included people bringing someone with them and playing music during the procedure to maximise a successful outcome. Information about screening and immunisations was available at the service and on their website. Staff told us this information was also shared through the service’s social media platform to encourage uptake.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.