Colindale Medical Centre Lp

Updated 14 August 2018

Colindale Medical Centre is located in Barnet, North London. It is part of the Barnet Clinical Commissioning Group (CCG). The practice address is:

61 Colindeep Lane,

London, NW9 6DJ

The practice website can be found at: www.colindalemedicalcentre.nhs.uk

The practice has a patient list of approximately 8,100. Twelve percent of patients are aged under 18 and 9% are 65 or older. Fifty percent of patients have a long-standing health condition.

The services provided by the practice include child health care, ante and post-natal care, immunisations, sexual health and contraception advice and management of long term conditions.

The practice team comprises of two male GP partners, four long term locum GPs (two male and two female), a female practice nurse, a locum nurse, practice manager and administrative staff.

Colindale Medical Centre holds a Personal Medical Services (PMS) contract with NHS England. This is a locally agreed alternative to the standard General Medical Service (GMS) contract used when services are agreed locally with a practice which may include additional services beyond the standard contract.

The practice’s opening hours are:

• Monday, Tuesday, Wednesday and Friday: 9:00am – 6:30pm
• Thursday: 9:00am – 1:00pm

Appointments are available at the following times:

• Monday: 9:00am – 12:00pm, 1:00pm – 3:00pm, 4:00pm – 6:00pm
• Tuesday: 9:00am – 12:00pm, 4:00pm – 6:00pm
• Wednesday: 9:00am – 12:00pm, 4:00pm – 6:00pm
• Thursday: 9:00am – 12:00pm
• Friday: 9:00am – 12:00pm, 2:00pm – 3:00pm, 4:00pm – 6:00pm

Outside of these times, cover is provided by the local GP out of hours hub (8am to 8pm on Saturday and Sunday).

The practice is registered to provide the following regulated activities which we inspected: treatment of disease, disorder or injury; diagnostic and screening procedures; surgical procedures; family planning; maternity and midwifery services.

The practice was previously inspected in August 2015 and was rated good overall.

Updated 14 August 2018

This practice is rated as Good overall. (Previous rating 08/2015 – Good)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Colindale Medical Centre on 21 June 2018. This was as part of our inspection programme.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice did not have a system for recording verbal complaints within the complaints policy and procedure.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they could access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

The areas where the provider should make improvements are:

• Update the practice complaints policy and procedure to include the recording of verbal complaints.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 14 August 2018

Updated 14 August 2018

Updated 14 August 2018

Updated 14 August 2018

Updated 14 August 2018

Updated 14 August 2018