Burnett Edgar Medical Centre

Updated 2 June 2026

Date of Assessment: 15 October 2026. Burnett Edgar Medical Centre is a GP practice and delivers services to approximately 4076 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 97.8% White, 0.9% Asian, 0.7% Mixed, 0.3% Black and 0.2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the service population is relative to others.

This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.

SAFE: Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience.

EFFECTIVE: Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff supported national priorities and initiatives to improve patient health.

CARING: Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity.

RESPONSIVE: People could access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.

WELL-LED: The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
 

Updated 2 June 2026

As part of our assessment, we asked the practice to share CQC’s Give Feedback on Care webform with people who had used the service in the last 12 months. We received no feedback from patients.

Recent survey results, including from the 2026 National GP Patient Survey and the NHS Friends and Family Test, showed most people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service and were positive of the care and treatment patients received. They described how staff treated them with kindness and compassion and respected their privacy. Representatives from the PPG described how leaders made positive changes because of feedback and were involved in testing a new Artificial Intelligence (AI) receptionist as part of a new clinical system that had been implemented in the service.