• Doctor
  • GP practice

Castlegate & Derwent Surgery

Overall: Requires improvement read more about inspection ratings

Isel Road, Cockermouth, Cumbria, CA13 9HT (01900) 705750

Provided and run by:
Castlegate & Derwent Surgery

Latest inspection summary

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Our current view of the service

Requires improvement

Updated 15 January 2025

We carried out a comprehensive assessment of Castlegate Derwent Surgery 17th-19th February 2025. Castlegate Derwent Surgery is located in Cockermouth at: Castlegate Derwent Surgery, Isel Road, Cockermouth, Cumbria CA13 9HT The provider is registered with CQC to deliver the Regulated Activities; diagnostic and screening procedures, maternity and midwifery services and treatment of disease, disorder or injury, family planning and surgical procedures. The practice is situated within the North Cumbria Integrated Care Board (ICB) and delivers General Medical Services (GMS) contract to a patient population of over 18,000. This is part of a contract held with NHS England. There is a team of just over 50 members of staff, the practice has 7 partners. Practice opening hours are from 8am-6.30pm Monday to Friday. Appointments are available from 8am-6.30pm Monday to Friday. The practice also offer appointments between 6.30am -8am this was based on patient feedback. The practice offers appointments on a Tuesdays, Wednesday and alternate Fridays evening between 6.30pm-8pm and on weekends as part of the extended access service through the primary care network (PCN). The practice offers telephone and face to face appointments. When the practice is closed, patients can access out of hour’s services by telephoning NHS 111. The practice is registered as a dispensing practice with a community pharmacy located within the same building as the GP practice. The practice is part of a wider network of GP practices known as Cockermouth and Maryport PCN.

People's experience of the service

Updated 15 January 2025

Some patients reported that they were dissatisfied with the ability to contact the practice via telephone and reported difficulty accessing appointments at the surgery. Patients told us that on occasion they had to chase up results. Patients did tell us however once they gained an appointment they were treated with dignity and respect.