The Care Quality Commission
  • Doctor
  • GP practice

Eastgate Medical Group

Overall: Good read more about inspection ratings

Eastgate Surgery, 31b York Place, Knaresborough, North Yorkshire, HG5 0AD 0844 477 3316

Provided and run by:
Eastgate Medical Group

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Eastgate Medical Group on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Eastgate Medical Group, you can give feedback on this service.

6 July 2019

During an annual regulatory review

We reviewed the information available to us about Eastgate Medical Group on 6 July 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

30 November 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Eastgate Medical Group on 30 November 2016. We visited the main Eastgate surgery in Knaresborough and The Health Centre branch site in Harrogate during the inspection. The practice is rated as good.

Our key findings across all the areas we inspected were as follows;

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and well managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had the skills, knowledge and experience to deliver effective care and treatment.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they were able to get same day appointments and pre bookable appointments were available.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

  • The provider was aware of and complied with the requirements of the Duty of Candour.

However there were areas of practice where the provider needs to make improvements.

Importantly the provider should:

  • Monitor the process for medication reviews.

  • Raise awareness of the chaperone process available to patients.

  • Review the management of blank prescription forms at both sites.

  • Monitor that fire drills are carried out at both practice sites.

  • Monitor that all staff are up to date with mandatory training, including refresher training.

  • Monitor the process for seeking consent for minor surgery procedures.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice