During an assessment under our new approach
Date of Assessment 12 to 19 March 2026. Clifton Court Medical Practice is a GP practice and provides care and treatment to over 12,200 patients of all ages, under a contract held with NHS England. Data from The National General Practice Profiles showed that the practice has a higher proportion of younger working age adults, when compared to England and local averages.
Information published by Office for Health Improvement and Disparities showed that deprivation within the practice population group is in the second most deprived decile (2 of 10), meaning the practice population is in the second most deprived group relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
This was a planned comprehensive assessment carried out to assess the quality of services being delivered due to length of time since the last inspection. Clifton Court Medical Practice was last inspected in 2019, when it was rated good for each key question of safe, effective, caring and responsive, outstanding for well led and good overall.
People were safe and protected from avoidable harm. The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. While the service mostly made sure that patients had the required monitoring for their medicines, we found some inconsistency within the system meaning some patients were overdue for monitoring tests.
People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people and took decisions in people’s best interests where they did not have capacity.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback or raise complaints. People received fair and equal care and treatment. The service worked to reduce health and care inequalities, including uptake of digital services. People were involved in planning their care.
The service was consistently managed and well-led. Leaders and the culture they created promoted high-quality, person-centred care. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff spoke highly of leaders. Staff were well supported to give feedback and were treated equally, free from bullying or harassment. Staff had a good understanding of their roles and responsibilities and were supported with development and training opportunities.