16 October 2013
During a routine inspection
We spoke with six people who used the service and spoke with some people by telephone. There was a good mix of men, women, ages and race.
We found the majority of patients were happy with the care they received; they felt included in the decision-making process and all felt safe.
The staff we spoke with were aware of their responsibilities to report safeguarding matters to the relevant safeguarding authorities and to the Care Quality Commission.
People who used the service told us the practice was clean. Comments included, 'The practice is much better than it used to be and is very clean'.
The staff explained they had been interviewed for the job, told us they had completed an induction programme and they had worked alongside experienced staff before they worked alone.
People had their comments and complaints listened to and acted on, without the fear they would be discriminated against for making a complaint.