The Care Quality Commission
  • Doctor
  • GP practice

Pelham Medical Group

Overall: Good read more about inspection ratings

Church View Health Centre, Cartergate, Grimsby, Lincolnshire, DN31 1QZ (01472) 353303

Provided and run by:
Pelham Medical Group

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Pelham Medical Group on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Pelham Medical Group, you can give feedback on this service.

16 December 2019

During an inspection looking at part of the service

We carried out an inspection of Pelham Medical Group due to the length of time since the last inspection. Following our review of the information available to us, including information provided by the practice, we focused our inspection on the following key questions:

Are services at this location effective?

Are services at this location well led?

Because of the assurance received from our review of information we carried forward the rating of good for the following key questions:

Are services at this location safe?

Are services at this location caring?

Are services at this location responsive?

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as good overall and good for all population groups.

We found that:

  • The practice provided care in a way that kept patients safe and protected them from avoidable harm.
  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.
  • The way the practice was led and managed promoted the delivery of high-quality, person-centre care.

Whilst we found no breaches of regulations, the provider should:

  • Review and improve childhood immunisation uptake to meet World Health Organisation (WHO) targets.
  • Review and improve annual review uptake for patients with a learning disability.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care

13 January 2015

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Pelham Medical Group on 13 January 2015. Overall the practice is rated as good.

Specifically, we found the practice to be good for providing safe, well-led, effective, caring and responsive services that meet the needs of the population it served.

We found the practice to be outstanding for the care of the population group older people.

Our key findings were as follows:

  • Patients who use the service were kept safe and protected from avoidable harm. The building was well maintained and clean.
  • All the patients we spoke with were positive about the care and treatment they received. The CQC comment cards and results of patient surveys showed that patients were consistently pleased with the service they received.
  • There was good collaborative working between the practice and other health and social care agencies that ensured patients received the best outcomes. Clinical decisions followed best practice guidelines.
  • The practice met with the local Clinical Commissioning Group (CCG) to discuss service performance and improvement issues.
  • There were good governance and risk management measures in place. The leadership team were visible and staff we spoke with said they found them very approachable.

We saw several areas of outstanding practice:

  • The practice employed a community care co-ordinator whose role was to visit older housebound patients who had complex needs in their own homes. This was to ensure they had a care plan in place and were receiving care and treatment which would reduce the risk of unplanned admissions to hospital. Data showed that there had been a 32% reduction in unplanned admissions to hospital between October to December 2014 compared with October to December 2013.
  • The practice provided a substance misuse service to vulnerable patients. The service was GP led and had the support of a drugs worker and family liaison worker. This enabled the service to support the families and children of patients who were substance misusers.
  • The practice monitored all GP consultations to ensure all referrals to hospitals and other services had been completed.
  • The practice had developed an innovative system to manage their asset register using an 'App' on an i pad. This enable staff to keep track of equipment and medicines ordered and when any maintenance was due or when medicines would expire.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice