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The provider of this service changed - see old profile

Reports


Inspection carried out on 19 June 2019

During a routine inspection

About the service:

Bridgedale House is a residential care home that provides accommodation for older people and people living with dementia who require personal care. The home can accommodate up to 25 people in one adapted building. At the time of this inspection there were 25 people using the service.

People’s experience of using this service and what we found:

People and their relatives were happy with the care they received at Bridgedale House. We observed staff treated people with dignity and respect and without exception, everyone told us all staff were kind and caring. Staff were skilled at promoting people’s independence.

People told us they felt safe living at Bridgedale House. Risks to people were assessed and kept under review. Staff were trained in their responsibility to safeguard people from abuse and they were all confident the registered manager would act upon any concerns they raised about people’s safety.

People were supported by staff who were knowledgeable and skilled. Staff completed a range of training which equipped them to provide effective care to people. Staff supported people to maintain their health by working alongside community health professionals such as district nurses and GPs. People’s nutritional needs were met, and they were very happy with the food on offer at Bridgedale House. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

People had access to a range of activities whilst living at Bridgedale House, both within the home and in the community. People were supported to maintain their interests and take part in activities that were meaningful to them. People and their relatives knew how to complain about the service if they needed to. They all told us the registered manager was very approachable and they were confident the registered manager would respond promptly to any issues they raised.

People, their relatives and staff all told us they thought the service was well-run. Everyone told us the registered manager was supportive and operated an ‘open-door’ policy. The registered manager and staff were keen to deliver a high-quality, person-centred service. The registered manager completed a range of checks on the safety and quality of the service on an ongoing basis, to ensure any necessary improvements were identified and implemented.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (published 7 April 2016). Since this rating was awarded the provider has altered its legal entity. We have used the previous rating to inform our planning and decisions about the rating at this inspection.

Why we inspected:

This was a planned inspection.

Follow up:

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.