Dr N R Ravi & Dr N Rajagopal

Updated 13 December 2018

The practice provides Personal Medical Services (PMS) for a population of 5,958 patients under a contract with Rotherham Clinical Commissioning Group (CCG). The practice is situated in one of the second most deprived areas nationally. The practice population is made up of a predominately younger and working age population between the ages of 45 and 69 years. The building was purpose built in 1978 with parking facilities and disabled access.

The practice has two GP male partners who are GP trainers, two female and one male salaried GP and a trainee GP. There is also a practice manager, assistant practice manager and administration and reception teams.

The nursing team consists of an advanced nurse practitioner and a healthcare assistant.

This is an established training practice for new GPs. Dr Myers is a senior GP trainer, lead appraiser, member of the Deanery and vice chair of the Local Medical Council (LMC).

Dr Ravi is a member of the local Clinical Commissioning Group CCG and the Strategic Clinical Executive (SCE).

The practice is open Monday to Friday from 8am to 6.30pm with extended opening hours on Monday evening until 9.15pm. Morning surgeries are 'drop in' open access appointments with the afternoon and evening surgeries for pre-bookable appointments only. When the practice is closed patients are directed to use the NHS 111 service.

Evening and Saturday and Sunday morning appointments are available at one of the hub surgeries in Rotherham, accessible by appointment only through the patients’ own GP service.

Updated 13 December 2018

This practice is rated as Good overall. (Previous rating February 2018 – Requires Improvement)

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at DR C P Myers and D N R Ravi on 31 October 2018 to follow up on breaches of regulations identified at the inspection in February 2018.

At this inspection we found:

• The practice had responded positively and acted on the findings at the last inspection. They had reviewed and improved policies and procedures relating to health and safety, medicines management, infection prevention and control and recruitment.
• The practice had improved systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
• There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 13 December 2018

Updated 13 December 2018

Updated 13 December 2018

Updated 13 December 2018

Updated 13 December 2018

Updated 13 December 2018