The Care Quality Commission
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Archived: Grassington Medical Practice

Overall: Good read more about inspection ratings

9 Station Road, Grassington, Skipton, North Yorkshire, BD23 5LS (01756) 752313

Provided and run by:
Grassington Medical Practice

All Inspections

29 November 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Grassington Medical Practice on 29 November 2016. Overall the practice is rated as good for providing safe, effective, caring, responsive and well-led care for all of the population groups it serves.

Our key findings across all the areas we inspected were as follows:

  • The ethos and culture of the practice was to provide good quality service and care to patients.

  • Patients told us they were treated with compassion, dignity and respect and were involved in care and decisions about their treatment.

  • Patients’ needs were assessed and care was planned and delivered following best practice guidance.

  • The practice had adequate facilities and was equipped to treat and meet the needs of patients. Information regarding the services provided by the practice and how to make a complaint was readily available for patients.

  • Patients we spoke with were positive about access to the service. They said they found it generally easy to make an appointment, there was continuity of care and urgent appointments were available on the same day as requested.

  • The practice of, and complied with, the requirements of the duty of candour. (The duty of candour is a set of specific legal requirements that providers of services must follow when things go wrong with care and treatment.)

  • The partners supported a culture of openness and honesty which was reflected in their approach to safety.

  • Risks to patients were assessed and well managed.

  • There were comprehensive safeguarding systems in place; particularly around vulnerable children and adults.

  • The practice sought patient views how improvements could be made to the service, through the use of patient surveys, the NHS Friends and Family Test and the patient participation group (PPG).

  • There was a clear leadership structure in place. 

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice

29 August 2013

During a routine inspection

At this announced inspection we spoke with patients, one of the doctors, the practice manager and five other members of staff.

We talked with patients who were at the surgery on the day of the inspection. We asked about their experiences. They told us they were very satisfied with the care, support and advice they had received. One person said 'We got an appointment straightaway. It's really good and a relief because we're due in Edinburgh this afternoon.' Another said 'All three doctors are very different but they all listen. You can see which one of them you want to.'

We saw that there were systems in place to protect the staff as well as patients. We saw safeguarding vulnerable adults and children policies were in place. We were told there was a commitment to zero tolerance of aggressive behaviour and that systems were in place to protect the staff.

We saw there were effective systems in place to reduce the risk and spread of infection. Overall the practice environment was clean.

The clinical staff we spoke with and the information we reviewed showed Continuing Professional Development (CPD) was undertaken appropriately to ensure professional registrations were up to date. This meant patients received care and treatment from appropriately qualified professionals.

People who used the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.