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Eleos Homecare Limited

Overall: Good read more about inspection ratings

Unit C1 Moorhouse Courtyard, Warwick-on-eden, Carlisle, Cumbria, CA4 8PA 07938 913961

Provided and run by:
Eleos Homecare Limited

Latest inspection summary

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Background to this inspection

Updated 23 July 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by two inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

The registered manager was also the nominated individual. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

Notice of inspection

This inspection was unannounced.

Inspection activity started on 28 May 2021 and ended on 21 June 2021. We visited the office location on 3 and 10 June 2021.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority, care professionals who work with the service and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all of this information to plan our inspection.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report.

During the inspection

We spoke with eight people who used the service and five relatives about their experience of the care provided. We spoke with the provider/registered manager and care planner and contacted nine care staff for their views.

We reviewed a range of records. This included three people’s care records and multiple medication records. We looked at three staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures, were reviewed.

After the inspection

We continued to seek clarification from the provider to validate evidence found. We looked at training data and quality assurance records. We contacted three care professionals who regularly work alongside the service.

Overall inspection

Good

Updated 23 July 2021

About the service

Eleos Homecare Limited is a domiciliary care service providing personal care to people living in their own homes. At the time of this inspection, 27 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People praised the staff for their care and kindness. Staff were friendly and engaging. People received very personalised care from staff who knew how to support each person in the way they preferred. The service was run in the best interests of the people who used it.

Staff made sure people were treated with dignity and respect, and their independence was promoted. People were fully involved in the arrangements about their care service and their decisions were respected. The provider/manager and staff had a very good working relationship with other care professionals for the benefit of the people who used the service.

The service was safe. Risks to people’s health and safety were managed without compromising their independence. Medicines were managed in a safe way.

There were enough staff to make sure people received care and support whenever they needed it. Staff were trained and supported to carry out their job safely.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.

People, relatives and care professionals said the service was well-run and praised the management style as friendly, helpful and approachable. They had information about how to raise issues and were confident about discussing anything with the management team.

Staff were happy in roles and said the provider/registered manager was encouraging and supportive.

The provider/registered manager was committed to continuous improvement of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 24 October 2018) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.