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Inspection Summary


Overall summary & rating

Good

Updated 23 July 2021

About the service

Eleos Homecare Limited is a domiciliary care service providing personal care to people living in their own homes. At the time of this inspection, 27 people were using the service.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People praised the staff for their care and kindness. Staff were friendly and engaging. People received very personalised care from staff who knew how to support each person in the way they preferred. The service was run in the best interests of the people who used it.

Staff made sure people were treated with dignity and respect, and their independence was promoted. People were fully involved in the arrangements about their care service and their decisions were respected. The provider/manager and staff had a very good working relationship with other care professionals for the benefit of the people who used the service.

The service was safe. Risks to people’s health and safety were managed without compromising their independence. Medicines were managed in a safe way.

There were enough staff to make sure people received care and support whenever they needed it. Staff were trained and supported to carry out their job safely.

People were supported to have maximum choice and control of their lives and staff assisted them in the least restrictive way possible and in their best interests; the policies and systems in the service upheld this practice.

People, relatives and care professionals said the service was well-run and praised the management style as friendly, helpful and approachable. They had information about how to raise issues and were confident about discussing anything with the management team.

Staff were happy in roles and said the provider/registered manager was encouraging and supportive.

The provider/registered manager was committed to continuous improvement of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 24 October 2018) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 23 July 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 23 July 2021

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 23 July 2021

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 23 July 2021

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 23 July 2021

The service was well-led.

Details are in our well-led findings below.