The Care Quality Commission
  • Doctor
  • GP practice

The Densham Surgery

Overall: Good read more about inspection ratings

The Health Centre, Stockton On Tees, Cleveland, TS18 1HU (01642) 672351

Provided and run by:
The Densham Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about The Densham Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about The Densham Surgery, you can give feedback on this service.

25 January 2020

During an annual regulatory review

We reviewed the information available to us about The Densham Surgery on 25 January 2020. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

17 August 2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at The Densham Surgery on 17 August 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and a system in place for reporting and recording significant events.

  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.

  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.

  • There was continuity of care, with urgent appointments available the same day.

  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice acted upon feedback from staff and patients.
  • The provider was aware of and complied with the requirements of the duty of candour.

However there were areas of practice where the provider should make improvements:

  • The provider should ensure telephone accessibility is improved, enabling patients to contact the practice.

  • The provider should improve accessibility to routine appointments with a GP.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice