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Inspection carried out on 29/9/2016

During a routine inspection

Letter from the Chief Inspector of General Practice

We carried out an announced comprehensive inspection at Dr S Kumar & Partners on 29 September 2016. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows:

  • There was an open and transparent approach to safety and an effective system in place for reporting and recording significant events.
  • Risks to patients were assessed and managed.
  • Staff assessed patients’ needs and delivered care in line with current evidence based guidance. Staff had been trained to provide them with the skills, knowledge and experience to deliver effective care and treatment.
  • The majority of patients said they were treated with compassion, dignity and respect. However, not all felt cared for, supported and listened to or involved in their care and decisions about their treatment.
  • Patients were generally positive about their interactions with staff and said they were treated with compassion and dignity. However, the national patient survey and evidence collected from patients on the day, indicated dissatisfaction with some aspects of the service.
  • Information about services and how to complain was available on the website and easy to understand. Improvements were made to the quality of care as a result of complaints and concerns.
  • Patients said they found it easy to make an appointment with a named GP and there was continuity of care, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.
  • The provider was aware of and complied with the requirements of the duty of candour.
  • The practice had a number of policies and procedures to govern activity.

The areas where the provider should make improvement are:

  • Check that measures introduced following incidents are evaluated for effectiveness.
  • Put in place a system to monitor the use of prescription forms.
  • Seek patients’ views on how to improve the below average patient experience identified in the current national GP patient survey.

Professor Steve Field (CBE FRCP FFPH FRCGP) 

Chief Inspector of General Practice